Terms and conditions

This page is on the official QQPK Taiwan site https://qqpk.games . The text below is issued by QQPOKER Technology Limited and applies to the QQPK lobby and licensed operator (qqpk.com). Taiwan support: LINE in the footer. Platform email: cs@qqpk.services. Terms and Conditions Last Updated: 21st March 2026 1. Introduction These Terms and Conditions, together with any documents referred to herein (collectively, the " Terms"), apply to your use of qqpk.com (hereinafter referred to as the "Website") and its associated or linked services (collectively, the "Services"). You should read these Terms carefully as they contain important information about your rights and obligations when using the Website, and they constitute a legally binding agreement between you (our customer, hereinafter referred to as the "Customer") and us. Whether you access the Website or Services as a visitor or a registered user (holding an "Account"), you agree to be bound by these Terms and any revisions published from time to time. If you do not accept these Terms, you should refrain from accessing or using the Website or the Services. In addition to these Terms, our Privacy Policy also applies to your use of the Website and Services, and should be read carefully before any use of the Website or the Services. Your use of the Services is also subject to all other applicable rules which may be updated from time to time. The Privacy Policy and other applicable rules are incorporated into these Terms by reference and form an integral part of them. The Website and Services are operated by QQPOKER Technology Limited, a company registered in British Virgin Island with company registration number 2174404, with registered address at Craigmuir Chambers, Road Town, Tortola, VG 1110, British Virgin Islands (“Company”; “We”; “Us”; “Our”). 2. General Terms We reserve the right to modify and revise these Terms (including any documents referenced or linked within) at any time. You should regularly visit this page to review the Terms and Conditions. Revisions become effective and binding immediately upon being posted on the Website. If you object to any such changes, you must stop using the Services immediately. Your continued use of the Website following any revisions constitutes your acceptance of the updated Terms. 3. Your Obligations When using the Website and Services, you confirm at all times that: 3.1. You are at least 18 years old or of at which gambling, or gaming activities are allowed under the law or jurisdiction that applies to you. We reserve the right to request proof of age at any time. 3.2. You have the legal capacity to enter into a binding agreement with us. If you do not possess such legal capacity, you may not access the Website or use the Services. 3.3. You reside in a jurisdiction where gambling is permitted. You are not a resident of or located in a country or region that prohibits its residents or anyone within its territory from participating in online gambling. Ensuring the legality of your use of the Services is your responsibility. 3.4. You shall not use VPNs, proxies, or similar services or devices to disguise or manipulate the identification of your true location. 3.5. You are the authorized user of the payment method you use. 3.6. You must pay all amounts to us in good faith and shall not attempt to reverse any payments or take actions resulting in payment cancellation by a third party. 3.7. When placing bets, you may lose some or all of the funds deposited into the Services in accordance with these Terms, and you accept full responsibility for such losses. 3.8. You shall not use any information obtained in violation of applicable laws in your country at the time of placing bets. 3.9. You act solely in your personal capacity for yourself, not on behalf of others or for any commercial purpose. 3.10. You shall not maliciously attempt to manipulate any market or feature within the Services or act in any way that negatively affects the integrity of the Services or our operations. 3.11. You must always act in good faith in relation to your use of the Services at all times. 3.12. Neither you nor (if applicable) your employees, employers, agents, or family members are registered as affiliates in our affiliate program (if applicable). 4. Restrictions on Use 4.1. You may not use the Services: 4.1.1. If you are under 18 years old (or below the legal age in your jurisdiction), lack the legal capacity to enter into a binding agreement with us, or are acting on behalf of someone under 18 years old (or below the legal age in your jurisdiction). 4.1.2. If you reside in a country in which access to online gambling to its residents or to any person within such country is prohibited. 4.1.3. If you are a resident of one of the following countries, or accessing the Website from one of the following countries: All FATF Blacklisted countries Any other jurisdictions deemed prohibited by Anjouan Offshore Financial Authority. 4.1.4. To collect other Customers' nicknames, email addresses, and/or other information by any means (such as sending spam, unsolicited emails, or using unauthorized frames or links to the Services). 4.1.5. To interfere with or adversely affect the activities of other Customers or the normal operation of the Services. 4.1.6. To promote unsolicited commercial advertisements, affiliate links, or other forms of solicitation, which may be removed from the Services without notice. 4.1.7. In any way which, in our reasonable opinion, could be considered as an attempt to: cheat the Service or another Customer using the Service; or collude with any other Customer using the Service in order to obtain a dishonest advantage; 4.1.8. To scrape our odds or violate any of our intellectual property rights. 4.1.9. For any illegal activities. 4.2. You may not sell or transfer your account to any third party, nor may you acquire a player account from a third party. 4.3. You may not transfer funds between player accounts in any manner. 4.4. If you use the Services for unauthorized purposes, we may terminate your account with written notice. In some cases, we may also take legal action against you. 4.5. Employees of the company, its licensors, distributors, wholesalers, subsidiaries, advertising, promotional or other agencies, media partners, contractors, retailers, and their immediate family members are not permitted to use the Services for real-money play without prior approval from the company's director or CEO. If such activity is discovered, the account will be immediately terminated and all winnings/profits will be forfeited. 5. Registration You agree that when using the Services: 5.1. We reserve the right to reject any registration application at our sole discretion and are under no obligation to provide reasons. 5.2. Before using the Services, you must personally complete the registration form and read and accept these Terms. To place bets or withdraw winnings via the Services, we may require you to become a verified customer by completing certain checks. You may be required to provide valid identification documents and other necessary materials, including but not limited to photo ID ( passport, driver's license, or national ID card) and a recent utility bill listing your name and address as proof of residence. We reserve the right to suspend betting or restrict account functionality until such documents are received. This procedure complies with applicable gambling regulations and anti-money laundering laws. In addition, you must use one of the payment methods listed on our website to fund your service account. 5.3. You must provide accurate contact information, including a valid email address ("registered email address"), and update it as necessary to ensure accuracy. It is your responsibility to keep your contact information current. Failure to do so may result in missed notifications and important account updates, including changes to these Terms. We identify and communicate with Customers via the registered email address. You are responsible for maintaining an active, unique email account, providing a correct email address, and notifying us of any changes. Each Customer is solely responsible for the security of their registered email address to prevent unauthorized use. We are not liable for any loss resulting from communications sent to the registered email. If we are unable to contact you, the account will be suspended until a new email is provided. If false or inaccurate personal information is provided, your account will be immediately suspended with written notice. In some cases, we may take legal action and/or notify authorities, who may also act accordingly. 5.4. You may register only one account for use of the Services. If we determine that you have registered multiple accounts, they will be closed immediately. This includes using representatives, family members, associates, affiliates, related parties, or third parties acting on your behalf. 5.5. To confirm your financial capacity and verify your identity, we may require additional personal information such as your full name, or use any third-party data provider we deem necessary. If additional information is obtained via third-party sources, we will notify you of the data acquired. 5.6. You must keep your password for the Services confidential. If the correct account information is provided, we are entitled to assume that all betting, deposits, and withdrawals are made by you. We recommend changing your password regularly and never disclosing it to third parties. You are responsible for protecting your password and assume all associated risks and expenses in case of failure. You may log out at the end of each session. If you suspect your account has been misused by a third party, stolen, or your password compromised, you must notify us immediately. If your registered email address has been compromised, you must also notify us; however, we may require additional documents or information to verify your identity. Upon notification, we will suspend your account. During this period, you remain responsible for all account activity, whether authorized or not. 5.7. You may not transmit any content or information from the Services to another Customer or any third party via screenshots (or similar methods), nor display such content in a way that differs from how it would appear if such Customer or third party had typed the URL for the Service into the browser line. 5.8. During registration, you will have the option to select from all currencies offered on the site. These currencies will apply to your deposits, withdrawals, and bets as matched within the Services under these Terms. Some payment methods may not support all currencies. In such cases, the processing currency will be displayed and a conversion calculator provided on the page. 5.9. We are not obligated to open an account for you, and the registration page on our website constitutes an invitation to treat only. Whether an account is opened is at our sole discretion, and if we decline, we are under no obligation to explain. 5.10. After receiving your application, we may contact you to request further information and/or documents to comply with our regulatory and legal obligations. 6. Your Account 6.1. Accounts may use multiple currencies; in such cases, all account balances and transactions will be displayed in the currency used for the transaction. 6.2. We do not provide credit for using the Services. 6.3. If you fail to comply with these Terms, or we reasonably believe you have failed to do so, in order to ensure the integrity or fairness of the Services, or for any other reasonable cause, we may close or suspend your account. We may not always provide prior notice. If your account is closed or suspended due to breach of these Terms, we may cancel and/or void your bets and withhold any funds (including deposits) in your account. 6.4. We reserve the right to close or suspend any account and return all funds without prior notice. However, any matured contractual obligations will be fulfilled. 6.5. We reserve the right to refuse, restrict, cancel, or limit any bet at any time for any reason, including bets we believe to be fraudulent or intended to bypass our limits or system rules. 6.6. If any amount is mistakenly credited to your account due to an error, such amount remains our property and will be withdrawn after we notify you. 6.7. If your account becomes overdrawn for any reason, you will owe us the overdrawn amount. 6.8. You must notify us as soon as possible upon discovering any errors related to your account. 6.9. Remember that gambling is meant for entertainment and enjoyment. You should stop when it is no longer fun. Never bet more than you can afford to lose. If you believe you may have lost control over your gambling, we offer self-exclusion options. Simply send a message from your registered email to our support team indicating your wish to self-exclude. This request will take effect within 24 hours of receipt. In such cases, your account will be disabled until you notify us otherwise and you will not be able to log in. 6.10. You may not transfer, sell, or pledge your account to any other person. This includes the transfer of any valuable assets such as account ownership, bonuses, deposits, rights, and/or claims related to these assets-whether legal, commercial, or otherwise. This also includes, but is not limited to, any form of encumbrance, pledge, transfer, use, transaction, mediation, mortgage, or donation in cooperation with trustees, third parties, corporations, individuals, legal entities, foundations, and/or associations. 6.11. If you wish to close your account, please send an email using your registered email address to our customer support team via the link on the website. 7. Deposits 7.1. All deposits must be made from an account, payment system, or credit card registered in your own name, and your account will be credited accordingly. Note that certain payment systems may charge additional currency conversion fees, which will be deducted from your total deposit amount. 7.2. Deposit and withdrawal transactions may incur fees and charges, details of which can be found on the website. In most cases, we cover the transaction fees for funding your qqpk.com account. You are responsible for any bank charges incurred when depositing with us. 7.3. The company is not a financial institution and uses third-party electronic payment processors to handle credit and debit card deposits; these deposits are not processed directly by us. Your account will only be credited once we receive authorization from the payment issuer. 7.4. You agree to pay all amounts and fees owed to us or the payment provider in full as a result of your use of the Services. You also agree not to initiate any chargebacks, reversals, cancellations, or otherwise withdraw any deposits. If you do, you will reimburse us for the unpaid deposits and any fees incurred in collecting them, and you agree to forfeit any winnings gained through such reversed funds. You acknowledge and agree that your player account is not a bank account and is therefore not covered by any deposit or bank insurance systems or similar protections under any jurisdiction, including your local one. Additionally, no interest is earned on the funds held in your player account. 7.5. If you choose to enter a bonus code during deposit to claim a promotion or bonus offer, you agree to abide by the bonus terms and specific terms of that offer. 7.6. Funds derived from criminal and/or illegal and/or unauthorized activities may not be deposited with us. 7.7. Online gambling may be illegal in your jurisdiction; if so, you are not permitted to deposit using your payment card on this site. It is your responsibility to be aware of the laws regarding online gambling in your country of residence. 8. Withdrawals 8.1. Any bonuses obtained through deposits or promotions must meet the minimum valid wagering requirements before withdrawals are allowed. In these Terms, valid wagering is defined as the total bet amount in casino games and post-flop valid pot contributions in poker games. 8.2. We reserve the right to request photo ID, proof of address, or conduct additional verification ( such as requiring a selfie or arranging a verification call) before approving a withdrawal, to verify your identity. We also reserve the right to perform such verification at any time during your relationship with us. 8.3. All withdrawals must be returned to the original debit card, credit card, bank account, or payment method used to fund your account. We may, at our discretion, allow withdrawals to other payment methods, which will require additional security checks. 8.4. If you wish to withdraw funds but your account is inaccessible, dormant, locked, or closed, please contact our customer service team. 8.5. Please note that if your balance exceeds 10 times your total deposit amount, your monthly withdrawal limit will be capped at $10,000 (or equivalent). In other cases, the maximum monthly withdrawal limit is $20,000. 8.6. Please be aware that if you violate the restrictions outlined in Sections 3.3 and 4, we cannot guarantee successful withdrawal processing or refund. 9. Payment Transactions and Processors 9.1. You are solely responsible for paying all amounts due to us. You must pay all amounts in good faith and must not attempt to reverse any payments or take any actions that would cause a third party to reverse such payments to avoid legal obligations. You will compensate us for any losses resulting from chargebacks, refusals, or payment reversals initiated by you and for any losses we incur as a result. We reserve the right to charge you an administrative fee for each such instance, in an amount determined by us or in the equivalent currency. 9.2. We reserve the right to use third-party electronic payment processors and/or commercial banks to handle your payments, and you agree to be bound by their terms and conditions, provided that such terms have been disclosed to you and do not conflict with these Terms. 9.3. All transactions on our website may be monitored to prevent money laundering or terrorism financing activities. Suspicious transactions will be reported to the relevant authorities. 10. Errors 10.1. If there is a system or process failure or error, all affected game plays will be considered void. You are obligated to notify us immediately upon discovering any error in the Services. If payments are made to you as a result of a defect or error in the Services (including communication or system errors, bugs, or viruses), we shall not be liable for any direct or indirect costs, expenses, losses, or claims incurred by you or any third party. We reserve the right to void any games/bets affected and take any necessary actions to correct such errors. 10.2. We have the right to recover any overpaid amounts and to adjust your account to correct any errors. For example, this may include incorrect pricing or incorrect event result entries. If your account lacks sufficient funds, we may require payment of any outstanding amounts associated with erroneous bets or wagers. Accordingly, we reserve the right to cancel, reduce, or remove any pending bets, whether or not they involve funds resulting from an error. 11. Communication and Notices 11.1. All communications and notices you send to us under these Terms must be submitted via the customer support form on the website. 11.2. Unless otherwise specified in these Terms, all communications and notices we send to you will be posted on the website and/or sent to the registered email address held in our system for the relevant customer. The method of communication is at our sole discretion. 11.3. All communications and notices sent by you or us under these Terms must be in English and submitted from and received at the registered email address linked to your account. 11.4. We may from time to time contact you via email with information about bets, exclusive promotional offers, and other communications from qqpk.com. By agreeing to these Terms during registration, you consent to receive such emails. You may opt out of promotional communications at any time by submitting a request to customer support. 12. Force Majeure We are not liable for any failure or delay in providing the Services due to force majeure events that are beyond our reasonable control despite reasonable precautions, including natural disasters; trade or labor disputes; power outages; acts, omissions, or failures of any government or authority; interruptions or failures of telecommunications services; or any other delay or failure caused by third parties. We are not responsible for any loss or damage you may incur as a result. In such cases, we reserve the right to cancel or suspend the Services without liability. 13. Liability 13.1. To the extent permitted by applicable law, if we fail to fulfill our obligations under these Terms, we are not liable for any reasonably foreseeable loss or damage you may suffer (whether direct or indirect), except where we breach a legal obligation (including any liability for death or personal injury caused by our negligence). We are not liable if the failure is due to: Your own fault; A third party not connected with our performance of these Terms (e.g., issues with communication networks, congestion, connectivity, or your computer equipment); Any other event that could not have been foreseen or prevented despite reasonable care by us or our suppliers. As the Services are provided solely for consumer use, we are not liable for any type of business loss. 13.2. If we are found liable for any matter under these Terms, our total liability to you in connection with these Terms shall not exceed (a) the value of the bet/wager or product placed through your account that gave rise to the liability, or (b) a total of USD 500, whichever is lower. 13.3. We strongly recommend that you: Verify the compatibility and suitability of the Services with your computer equipment before use; Take reasonable precautions to protect yourself against harmful programs or devices, including using antivirus software. 14. Underage Gambling 14.1. If we suspect or receive evidence that you are under 18 years of age, or that you were underage when placing bets through the Services (or under the legal age in your jurisdiction), your account will be suspended (locked) to prevent further betting or withdrawals. We will investigate the matter, including whether you acted as an agent or representative of a person under 18 (or under the legal age). If we determine that you: (a) are currently; (b) were at the relevant time; or (c ) acted on behalf of someone who is/was under 18 or the legal age: All current or pending winnings in your account will be withheld; All winnings obtained while underage must be repaid to us upon request (failure to do so will result in legal recovery of all associated costs); and/or Any non-winning deposits in your account will be refunded to you or, at our discretion, held until you reach 18 years of age. We reserve the right to deduct transaction fees from any refunded amounts, including fees incurred when depositing to your qqpk.com account. 14.2. If you are over 18 but place bets from a jurisdiction where the legal betting age is higher than 18 and you do not meet that minimum legal age, this condition also applies to you. 14.3. If we suspect a violation of this section or fraudulent reliance on these Terms, we reserve the right to take any necessary investigative actions, including notifying relevant law enforcement authorities. 15. Fraud We will pursue criminal and contractual sanctions against any customer involved in fraud, dishonesty, or criminal acts. If we suspect any such conduct, we will withhold payments to the customer. Customers must indemnify and immediately reimburse us, upon request, for all costs, expenses, or losses (including any direct, indirect, or consequential loss, lost profits, business losses, and reputational damage) incurred by us as a direct or indirect result of the customer's fraud, dishonesty, or criminal conduct. 16. Intellectual Property 16.1. Unauthorized use of our name and logo may result in legal action against you. 16.2. Between you and us, we are the sole owner of the Services, our technology, software, business systems ("Systems"), and our odds. You may not use your profile for commercial purposes (e.g., selling your status updates to advertisers). We reserve the right to remove or reclaim any nickname we deem inappropriate. 16.3. You may not use our URL, trademarks, trade names, trade dress, logos ("Logos"), and/or our odds in association with any non-affiliated products or services in a manner that could confuse customers or the public, or in any way that disparages us. 16.4. Except as expressly provided in these Terms, no rights, licenses, ownership, or interests in the Systems or Logos are granted to you by us or our licensors. All such rights, licenses, ownership, and interests are expressly reserved. You agree not to use any automated or manual device to monitor or copy any web pages or content within the Services. Unauthorized use or reproduction may result in legal action. 17. Your License 17.1. Subject to these Terms, we grant you a non-exclusive, limited, non-transferable, and non-sublicensable license to access and use the Services for your personal, non-commercial use only. This license will terminate if your agreement with us under these Terms is terminated. 17.2. Except for your own content, under no circumstances may you modify, publish, transmit, transfer, sell, copy, upload, post, distribute, perform, display, create derivative works from, or otherwise exploit the Services, their content, or software in any way not expressly permitted in these Terms or on the website. Information or content provided in or through the Services may not be altered, combined with other data, or published in any form, including screen or database scraping or any other activity intended to collect, store, re-organize, or manipulate such information. 17.3. Failure to comply with this section may also violate our or third-party intellectual property and proprietary rights, and may subject you to civil and/or criminal liability. 18. Your Conduct and Safety 18.1. To protect the safety of you and all our customers, it is strictly prohibited to post any illegal, inappropriate, or objectionable content on the Services ("Prohibited Conduct"), as well as related activities and/or services. 18.2. If you engage in or we determine at our sole discretion that you are engaging in Prohibited Conduct, your account and/or access to the Services may be immediately terminated without notice. Legal action may be taken against you by other customers, third parties, law enforcement authorities, and/or us. 18.3. Prohibited Conduct includes, but is not limited to, accessing or using the Services to: Promote or share information that you know to be false, misleading, or illegal; Engage in any unlawful activity, including but not limited to promoting or facilitating criminal acts or enterprises, violating another customer's or third party's privacy or rights, or creating/distributing computer viruses; Harm minors in any way; Transmit or provide any content that is unlawful, harmful, threatening, abusive, infringing, defamatory, vulgar, obscene, violent, hateful, or racially, ethnically, or otherwise objectionable; Transmit or provide content that you do not have the right to provide under any law or contractual or fiduciary relationship, including content that infringes third-party copyrights, trademarks, or other proprietary rights; Transmit or provide material that contains software viruses or any computer/programming code ( including HTML) intended to interrupt, destroy, or alter the function of the Services, its presentation, or any other websites, software, or hardware; Interfere with, disrupt, or reverse engineer the Services in any way, including intercepting, emulating, or redirecting communication protocols, creating or using cheats, mods, or hacks, or using software to intercept or collect information from the Services; Use any robot, spider, or other automated mechanism to retrieve or index any information from the Services; Engage in any activity or behavior that, in our sole discretion, may defraud or mislead another customer; Transmit or provide unsolicited or unauthorized advertising or mass messages, including but not limited to spam, instant messages, "spim," chain letters, pyramid schemes, or other solicitations; Create accounts on the website through automated means or under false or fraudulent pretenses; Impersonate another customer or any third party; Engage in any other conduct or activity that we reasonably consider to be contrary to our business principles. 18.4. The above list of Prohibited Conduct is not exhaustive and may be updated by us at our sole discretion. We reserve the right to investigate and take any action we deem appropriate or necessary, including removing customer posts and/or terminating accounts, and taking legal action against any customer or third party directly or indirectly involved in Prohibited Conduct, with or without notice. 19. Links to Other Websites The Services may contain links to third-party websites that are not maintained by or affiliated with us and that are beyond our control. These links are provided solely for customer convenience. We have not reviewed, monitored, or checked the accuracy or completeness of such websites. Linking to such websites does not imply our endorsement or any affiliation with the linked websites, their content, or their owners. We are not responsible for the availability, accuracy, completeness, accessibility, or usefulness of these sites. We advise exercising usual precautions when visiting such websites, including reviewing their privacy policies and terms of use. 20. Complaints 20.1. If you have any questions or concerns about these Terms, you should contact our customer service team through the link provided on the website, using your registered email address in all communications. 20.2. Notwithstanding the above, we are under no obligation to respond to or act on any complaint, and we accept no liability to you or any third party in this regard. 20.3. If a customer is dissatisfied with how a bet has been settled, they should provide full details to our customer service team. We will make reasonable efforts to respond within a few days (in any case, our aim is to respond within 28 days of receipt). 20.4. Disputes must be submitted within three (3) days of the bet being settled. No claims will be accepted after this period. Customers are fully responsible for their account transactions. 20.5. If a dispute arises between you and us, our customer service team will attempt to resolve it to both parties' satisfaction. If no agreement is reached, the issue will be escalated to our management. 20.6. If all efforts to resolve the dispute fail, the customer has the right to settle the matter through arbitration. 21. Assignment You may not assign these Terms or any of your rights or obligations hereunder without our prior written consent, which shall not be unreasonably withheld. We may assign all or part of our rights and obligations to any third party without your consent, provided that such third party can provide a substantially similar level of service, and we notify you through a written notice posted on the Services. 22. Severability If any provision of these Terms is determined by a competent authority to be unenforceable or invalid, that provision shall be modified to the maximum extent permitted by law to reflect the original intent. The validity and enforceability of the remaining provisions shall not be affected. 23. Breach of These Terms 23.1. As a user, you agree to immediately indemnify, defend, and hold the company, its affiliates, third-party service providers, licensors, and their respective companies, officers, directors, and employees harmless from all claims, demands, liabilities, damages, losses, costs, and expenses ( including legal fees and any other charges) arising from: Your breach of these Terms; Your violation of any law or third-party rights; Your use of the Services or Software, or use by any other person accessing the Services or Software under your user credentials, whether authorized or not; Acceptance of any bonus. 23.2. In addition to any other remedies available to the company, if you breach these Terms or any supplemental terms, or if the company has reasonable grounds to suspect such a breach, your bonus may be forfeited at our sole discretion, your real name may be disclosed publicly, and we may withhold any existing positive balance in your account to cover any damages or amounts due before the conclusion of an investigation and/or legal proceeding. We may disqualify you, close your account, and/or take legal action. Additionally, disputes may be investigated by the Anjouan Gambling Commission. 24. Dispute Resolution Player-to-Player Disputes 24.1. If a dispute arises between users directly related to the Services, the company will make reasonable efforts to assist in resolving the issue. All discussions must be private. Users should first attempt to resolve any disputes through good faith discussions and may escalate issues to the customer support team. If no resolution is achieved within 7 days, the issue may be escalated to a support manager. 24.2. If unresolved, the company may, at its discretion, submit the dispute to arbitration under these Terms, but only after: The support team manager has collectively concluded in writing that further negotiations are unlikely to succeed; or 30 days have passed since escalation to a manager. Disputes over $500 will be reported to the Anjouan Gambling Commission in accordance with applicable law. 24.3. Subject to the above escalation process, any dispute under these Terms shall be submitted and resolved as follows: We may seek injunctive relief in a court of competent jurisdiction to prevent disclosure of confidential information. All other disputes arising from or related to the Services shall be submitted exclusively to and finally resolved by the Anjouan Gambling Commission. Its ruling shall be final and binding and may be entered as judgment in any court of competent jurisdiction. For disputes between users, you agree that the results of random number generation will determine outcomes of random events related to the Services. In case of any discrepancy between results displayed on your device and those recorded on our server, the server results shall prevail. You acknowledge and agree that the company's records are the final authority for determining the terms of your use of the Services, and no dispute shall be raised. This does not affect any legal or equitable rights you may have. Claims or disputes must be submitted within seven (7) calendar days of the original transaction. All claims must be submitted via support@qqpk.com to our customer service team. All proceedings under this section shall be kept confidential to the fullest extent permitted by law. No party may disclose the existence, content, or outcome of any such proceeding, and no materials submitted may be used as evidence in any other proceeding, except for enforcement or as required by law. 24.4. These Terms do not affect any rights or remedies you may have under law or equity. You hereby agree that the Government of the Autonomous Island of Anjouan, Union of the Comoros, has jurisdiction to resolve any disputes arising from the Services, and any such hearings will be held publicly. Disputes with the Company 24.5. For any and all disputes between you and the company, you agree that random number generation shall determine the outcome of relevant events. In case of discrepancy between the software results on your device and those on our server, the server's results shall prevail. You agree that the company's records are final and may not be disputed. 24.6. You may request an investigation by the Anjouan Gambling Commission for any and all disputes between you and the company. The Commission's rulings are final and may be entered as a judgment in any competent court. All Other Disputes 24.7. All other claims or disputes must be submitted within seven (7) calendar days of the original transaction or event and sent to support@qqpk.com. 24.8. You hereby agree that the Government of the Autonomous Island of Anjouan, Union of the Comoros, has jurisdiction to resolve any disputes arising from the gaming services or use of the Website. 25. General Provisions 25.1. Term of Agreement. These Terms remain in full force while you access or use the Services or are a customer or visitor of the Website. These Terms survive termination of your account for any reason. 25.2. Gender. Words in the singular include the plural and vice versa; words denoting one gender include all genders; and references to persons include individuals, partnerships, associations, trusts, unincorporated bodies, and companies. 25.3. Waiver. Any waiver by us of any breach or possible breach of these Terms, whether by conduct or otherwise, shall be valid only if in writing and signed by us. Unless stated otherwise, such waiver shall apply only to the specific breach. Our failure to enforce any provision of these Terms at any time shall not be deemed a waiver of our right to enforce that provision later. 25.4. Acknowledgment. By accessing or using the Services, you confirm that you have read, understood, and agreed to all of these Terms. You irrevocably waive any future claims, arguments, or proceedings to the contrary. 25.5. Language. If there is any discrepancy between the English version and other language versions of these Terms, the English version shall prevail. 25.6. Governing Law. These Terms, including the Privacy Policy, Responsible Gambling Policy, and KYC Policy, and the relationship between the parties, shall be governed and interpreted according to the laws of the Autonomous Island of Anjouan, Union of the Comoros. You agree to submit to the exclusive jurisdiction of the Anjouan courts for any disputes arising from internet or mobile gaming or use of our Services. 25.7. Entire Agreement. These Terms constitute the entire agreement between you and us concerning your access and use of the Services and supersede all prior oral or written agreements or communications. 25.8. No Class Action. You irrevocably agree to waive any rights you may have to participate in or be part of any class action claims in any litigation, arbitration, or other proceedings against us related to or arising from these Terms or the Services. 26. Specific Terms Related to Poker Games 26.1. You hereby acknowledge that all bets placed in multiplayer poker games are against other users, not the company. The company bears no risk for bets between you and any other user on the Services. Under no circumstances does the company place or accept bets. 26.2. You may not occupy more than one seat at any given poker table, but you may occupy one seat at multiple different tables simultaneously. 26.3. You understand and agree that all our multiplayer poker games are public games, meaning other players may view and publish the games during or after gameplay. 26.4. We provide multiplayer poker games as a platform where users can compete and bet against each other using the software. In return for this service, we charge: A commission ("rake") calculated according to our internal rules; or A percentage of the tournament buy-in fee. 26.5. Collusion or suspicious behavior occurs when two or more players attempt to gain an unfair advantage by any means, including but not limited to sharing their cards or other information, or agreeing to split the pot unless otherwise specified by the company. If you are found to be colluding or engaging in behavior deemed suspicious by the company, we may freeze the involved players' accounts during investigation and/or notify the appropriate authorities. 26.6. If you collude or attempt to collude with another player, or engage in behavior the company reasonably deems suspicious, you may be permanently banned from using the Services, the software, or any other related company services. Your account may be terminated immediately and all funds within may be forfeited. 26.7. We have developed and employ sophisticated proprietary technologies to detect and identify collusive behavior. If the company receives notice of or reasonably determines that collusion or suspicious activity has occurred, we may, at our discretion, terminate access to the Services for the players involved and/or suspend their accounts. 26.8. No player has the right to demand that the company take further action against players suspected of collusion, cheating, or any other form of fraud. 26.9. If you suspect any player is colluding, cheating, or engaging in suspicious activity with another player, you may contact us via email at support@qqpk.com. 26.10. Any user who violates these Terms hereby grants the company the legal right to publicly disclose their real name. 26.11. Chip dumping occurs when a player deliberately loses a hand to transfer chips to another player. In suspected cases of chip dumping, the company may freeze the accounts involved and/ or notify the appropriate authorities during the investigation. 26.12. Any player who engages or attempts to engage in chip dumping may be permanently banned from using the Services, the software, or any other related company services. Their account may be terminated immediately. 26.13. If your account is in any way associated with poker fraud (such as chip dumping or collusion), we may freeze your account and/or report the activity to the Anjouan Gambling Commission. This may result in the closure of all your accounts, future bans from the Services, and forfeiture of funds reasonably determined to have been obtained through such fraudulent activity. 27. Void Transactions 27.1 We reserve the right, acting reasonably and in good faith, to void transactions and recover or withhold related balances and winnings only where justified by legitimate and proportionate grounds, including but not limited to the circumstances described below. 27.2 Errors, malfunctions and interruptions of the Services We cannot guarantee the Services will be free from errors, malfunctions or interruptions. Where such faults arise, we may void affected transactions and withhold, recover, or not pay winnings (“Erroneous Transactions”), provided that: the fault materially influences the outcome or settlement of a transaction; the voiding is limited strictly to the portion of your transactions or balance directly affected; and you are notified promptly once we reasonably identify the issue. 27.3 You must not intentionally exploit or benefit from any error, malfunction, or interruption that becomes apparent to you. You must stop using the affected Services immediately and notify us. We will conduct a fair investigation during which you will be given a reasonable opportunity to provide relevant information, evidence, or explanation before a final decision is made. 27.4 If your account is credited with winnings, funds, rewards, or other amounts in error (“Erroneous Credits”), we may adjust your account accordingly after due investigation and written notification to you. Any recovery or set-off will be limited to the Erroneous Credits actually received. If Erroneous Credits have been withdrawn, you must return them upon our reasonable request. 27.5 You may request a review of our decision within 14 days of receiving notice. We will re-examine the case and communicate the outcome within a reasonable timeframe. 28. Account Closure, Restriction and Suspension 28.1 We will restrict, suspend or suspend your account and/or any other aspect of your access to or use of the Services, where we have reason to believe that you have been involved, or are likely to be involved, in a Prohibited Conduct or any other unlawful activity. 28.2 A “restriction” is where a limitation is placed on your access to or use of a particular product, feature or part of the Services or your account. 28.3 A “suspension” is where you are temporarily prevented from accessing your account or the Services as a whole. 28.4 Before a final decision is made to suspend or close your account, we will notify you (unless prohibited by law or regulatory requirements), provide the reasons for our action, and offer you a reasonable opportunity to respond. 28.5 While your account is under restriction or suspension, you will not be able to access or withdraw funds. Your balance will be securely held until the investigation concludes. 28.6 If no Prohibited Conduct or any other unlawful activity is found, all restrictions will be lifted, and your account will be fully reinstated. 28.7 If Prohibited Conduct or any other unlawful activity is confirmed, your account may be permanently closed. Funds derived from or connected to the prohibited activity may be forfeited as required by applicable law, while any lawful and verified remaining balance will be returned to you through your registered payment method or another method that complies with legal requirements. 28.8 If forfeiture or withholding is legally mandated (e.g., due to anti-money laundering or fraud prevention), you will receive written notice describing the reason and scope of the forfeiture, subject to any legal constraints. 28.9 We may report any suspicious activity to the relevant authorities, regulators, or financial institutions as required by law. 29. When Your Account Is Closed 29.1 You remain responsible for activities using your account until it is closed. 29.2 Upon closure, we will return any positive balance remaining after deducting amounts lawfully owed or recoverable under these clauses. 29.3 The return or disposal of remaining funds will follow one of the following paths: direct refund to your registered payment method; transfer to an alternative method agreed between you and us and compliant with applicable laws; or in cases where the lawful owner cannot be verified after reasonable efforts, funds may be held for a statutory retention period before being treated in accordance with applicable unclaimed funds or anti-money laundering regulations. 29.4 You will be notified of the closure, the disposal pathway of your remaining balance, and any forfeiture basis where applicable.