KYC policy

This page is on the official QQPK Taiwan site https://qqpk.games . The text below is issued by QQPOKER Technology Limited and applies to the QQPK lobby and licensed operator (qqpk.com). Taiwan support: LINE in the footer. Platform email: cs@qqpk.services. KYC Policy Overview The Company adheres to and complies with the 'Know Your Customer (KYC) principles, aiming to prevent financial crimes and money laundering through customer identity verification and due diligence. The Company reserves the right to request KYC documents at any time, as deemed necessary, to verify a user's identity and location on qqpk.com. If identity cannot be sufficiently confirmed, or for other reasons at the sole discretion of the Company, we may restrict the user's access to services, payments, or withdrawals, and act in accordance with the legal framework. Due Diligence Approach We adopt a risk-based approach to conduct strict due diligence and continuous monitoring on all customers and transactions. In accordance with anti-money laundering regulations, we implement three levels of due diligence based on risk level, transaction type, and customer profile: Simplified Due Diligence (SDD) - for extremely low-risk and below-threshold transactions. Customer Due Diligence (CDD) - standard identification and verification procedures used in most cases. Enhanced Due Diligence (EDD) - for high-risk customers, large transactions, or special cases. Mandatory KYC Scenarios In addition to the above, users must complete the full KYC process under the following conditions: When attempting or completing any transaction deemed suspicious. During the KYC process, users are required to: Provide basic personal information; Upload the following documents: A government-issued photo ID (front and back, depending on the type); A selfie holding the same ID; KYC Process Guidelines 1. Identity Document Requirements: a. Must include a signature; b. Name must match the customer's name; c. Document must not expire within three months; d. The document holder must be at least 18 years old. 2. Selfie with ID Requirements: a. The person in the selfie must match the ID; b. The ID must be exactly the same as the one submitted in the "Identity Document" section (same photo and ID number). KYC Process Notes If the KYC process fails, the reason will be recorded and a customer support ticket will be created in the system. The ticket ID and explanation will be communicated to the user. Once all required documents are received and verified, the account will be approved.